State Farm® Insurance Agent Colin Wolfson

"This review is only partially correct. I did curse at them. After I repeatedly tried to explain that I had done what they asked while he continued berating me and not letting me speak. The issue was that the customer's email was out of date, and rather than allow me to explain that the requested documents had been sent, he insisted on telling me what I WILL do and yelling over me. So yes, I got frustrated and cursed at him. And then when he decided to let me talk we figured out that the reason he hadn't gotten the email was because his email address on file was incorrect.

I didn't make a mistake to realize one. No mistake was made. You left a message requesting to cancel a life insurance policy. My team member called you back the following day and left a message to tell you it required a signed cancellation form. You did not call back. Then, after your next payment came out, you finally called, demanding it be fixed. She didn't want to be yelled at anymore and asked me to take over. Before I even ever spoke to anyone, I sent the forms for DocuSign to the email address on file. When you next called, I saw it was you and answered the phone so that my team member could avoid being yelled at. So you yelled at me and made demands while I was trying to tell you that I had already done what you requested. If you had taken a moment to allow me to respond, perhaps we could have figured out that you never updated your contact info. That's not my mistake that your contact info wasn't updated. Regardless, I hope your next agent meets your standards of psychic ability.

I also particularly like your inaccurate review that lists over 2 weeks to get a quote and that I'm difficult to reach. Those are categorically false. But don't let the truth get in the way of an angry review.
"

"That's great, Christina! I love hearing positive feedback about my team!"

"Thank you Morgan! I appreciate you!"

"You are so welcome Casey!

I'm so glad I've been able to help your family enjoy what matters most while letting me make sure you're protected."

"You are not, nor have ever been, a customer of my agency. This is an attempt at Facebook retribution for a post you disagreed with wherein I supported law enforcement officers and you decided that my support of law enforcement officers makes me a bad person."

"Enrique, thank you for your wonderful feedback! I'm happy to hear that you found our service fast, efficient, and friendly. It's great to know you have three policies with us. If you ever need anything else, feel free to reach out. Thanks for recommending us!"

"Thank you, Allen! I'm happy to know you found our team friendly and knowledgeable. We're committed to providing excellent service for all your insurance needs. Let us know if there's anything else we can assist you with!"

"Thank you, Aileigh! I'm happy you found our service amazing and knowledgeable. Your kind words mean a lot to us. If you ever need anything else, feel free to reach out!"

"Thank you, Ashlee, for your wonderful feedback! I'm glad to know that our efforts to assist your customers were appreciated. It's always my goal to make the insurance process as smooth and straightforward as possible. Your recommendation means a lot!"

"Rob, you are a class act running your business and as a human being and it's been my pleasure to know you and provide your coverage. Thank you for the amazing review!"

"Thank you so much Theresa! Carlos definitely loved taking care of you. Please let me know if you ever need anything!"

"Thank you Jessica! We appreciate great reviews like yours!"

"Thank you David! It's been my pleasure helping your clients get the best protection. I appreciate everything you do!"

"Thank you so much for the kind words Susan! It's been our pleasure to take care of you."

"Monica, I'm so happy that Jamie was able to be there for you and guide you through such a rough time. We are blessed to have customers like you and these situations remind us of why we're really here. Not just to write policies, but to be there at the worst times as well."

"Thank you so much for the kind words Karl! Customers like you make our job easy."

"Maureen, thank you for taking a moment to share your experience with our agency! You will always be a part of our State Farm family. - Colin"

"Thank you, Roy!"

"I'm glad you made the switch too! It has been a pleasure helping you create your insurance plan and saving you money along the way. Looking forward to the next 3 years! Thanks for being such a loyal customer and leaving our insurance agency a review! -Colin"

"Susan, thank you for the feedback. I will look into this situation and give you a call. That is not the experience our customers deserve and that is not the experience my team is trained to provide."

"Hi, I do care for my customers greatly! Thank you for your kind words! - Colin"

"Tiffany, thank you for taking a moment to post a positive review. We are always here for you! - Colin"

"Thanks so much, Todd. I'm happy to hear you liked the office and we were able to give you a positive insurance experience. -Colin"

"Debbie, Thanks for being a great customer! - Colin"